Helpful answers about our made-to-order products, delivery and order support. Still have a question? Contact us.
Products & ordering
What does made to order mean?
Our print-on-demand products are produced after you place an order. Production time and shipping time are separate, and both contribute to your delivery estimate.
How do I choose the right size?
Check the size information for the exact product and style before ordering. Compare its measurements with a similar item you already own. Sizing can differ between styles. If a measurement is missing, ask us before purchasing.
Can I change or cancel my order?
Contact us as soon as possible with your order number and the change you need. We will check whether production has started and explain the available options. Changes may not be possible once production begins. Any applicable statutory cancellation rights remain unaffected.
Shipping & tracking
Where do you ship, and how much does it cost?
We ship within the United States. Standard shipping costs $5.99, and orders over $150 ship free. The final shipping charge is always shown at checkout before you pay.
When will my order arrive?
Each item is made to order in 1–3 business days, then delivered in 5–8 business days with Standard shipping. Most US orders arrive within 6–11 business days in total. If you need an item by a certain date, contact us before ordering and we will let you know whether it is possible.
How can I track my order?
When tracking is available, it is provided with your shipping confirmation. Use the tracking link in that message. Tracking can take time to update after handover to the carrier. If you cannot find your confirmation or need help, contact us with your order number.
Why did only part of my order arrive?
Items may be produced at different facilities and shipped in separate packages. Tracking details may differ for each parcel. Contact us if you need help checking the remaining items.
Can I correct my delivery address?
Contact us promptly with your order number. We will check whether a correction is still possible. Changes may not be possible after production or dispatch. Any additional cost for an agreed reshipment will be explained before you proceed.
What if my parcel is delayed or missing?
Check the latest tracking information, then contact us with your order number if you need assistance. We will investigate with the fulfillment partner or carrier and arrange an appropriate remedy when required.
Will I pay import duties or taxes?
Charges collected by us are shown at checkout. For international orders, a local authority or carrier may request duties, taxes or handling charges not collected at checkout, subject to applicable law.
Returns & order support
What if my item is damaged, misprinted or incorrect?
Contact us promptly with your order number, a description and clear photos when possible. We will assess the issue and provide an appropriate remedy, which may include a replacement or refund. Please do not send an item back until you receive return instructions. See our Return and Refund Policy.
Can I return an item if I chose the wrong size or changed my mind?
Our items are made to order. Contact us before returning anything so we can assess the request and explain your options. Applicable consumer rights and withdrawal rights take precedence over our policy. Check product measurements carefully before ordering.
How are refunds issued?
When a refund is due, we confirm the amount and issue it to the original payment method unless another method is agreed or legally required. Your bank or payment provider may need additional processing time. Mandatory refund deadlines remain unaffected.
How do I contact support?
Email us at vinteesupport@coc-5.com or use our Contact page. We usually reply within 2 hours. For an existing order, include your order number and a short description of the issue. Do not send passwords or payment-card details.
For full details, read our Shipping Policy, Return and Refund Policy, Privacy Policy and Terms of Service.